Client Support Associate
3 days ago
Gratitude Philippines is a leading provider of exceptional customer service solutions. We pride ourselves on delivering top-notch support that exceeds our clients' expectations.
About the Role
We are seeking a highly skilled and experienced Client Support Associate to join our team. As a Client Support Associate, you will be responsible for providing excellent customer service to our clients, resolving their queries and concerns in a timely and efficient manner.
Responsibilities
- Respond to client inquiries via various communication channels
- Resolve client complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex client issues
- Provide product and service information to clients
- Identify opportunities to upsell and cross-sell products and services
Requirements
- High school graduate or equivalent
- At least 1 year of experience in a customer service role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of CRM software
Benefits
- Competitive salary package (PHP 18,000 - PHP 27,000 per month)
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Additional Requirements
- Amenable to working on-site at our Cubao, Quezon City location
- Willing to work on shifting schedules as needed
- Ability to work effectively in a queue management system
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