Senior Business Process Quality Specialist

21 hours ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time
Job Description

We are seeking a highly skilled and experienced Quality Analyst to join our team at Quess Philippines Corporation. As a Senior Business Process Quality Specialist, you will play a critical role in ensuring the highest quality of our business processes.

About Us

We are a leading provider of business process management services, with a strong focus on delivering exceptional results to our clients. Our team is passionate about innovation and excellence, and we are committed to creating a positive and supportive work environment for all our employees.

Responsibilities

Your primary responsibilities as a Senior Business Process Quality Specialist will include:

- Providing expert guidance and coaching to team members to enhance their skills and performance
- Collaborating with cross-functional teams to identify and implement process improvements
- Conducting regular audits and assessments to ensure compliance with quality standards
- Developing and maintaining quality metrics and reporting dashboards

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

- Bachelor's degree or equivalent work experience
- Minimum 2 years of experience in a quality assurance or business process management role
- Proven track record of improving process efficiency and reducing errors
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office Suite, particularly Excel

Benefits

We offer a comprehensive benefits package, including competitive salary, health insurance, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about quality and excellence, we encourage you to apply for this exciting opportunity.

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