Customer Service Representative

24 hours ago


LapuLapu City, Central Visayas, Philippines Filinvest Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Filinvest Group.

Job Summary

The ideal candidate will be responsible for delivering exceptional guest experiences, ensuring seamless check-in/check-out processes, and providing prompt assistance with foreign exchange services.

Key Responsibilities
  • Receive and respond to guest comments, suggestions, and complaints in a professional manner.
  • Facilitate amenity requests and send out Performance Monitor Questionnaires as required.
  • Maintain accurate records of Long Staying Guest contracts and conduct daily courtesy calls.
  • Ensure maximum room sales by optimizing room inventory and promoting inter-hotel sales.
  • Stay up-to-date on hotel facilities, Food & Beverage outlets, and activities to provide personalized recommendations to guests.
  • Attend daily Front Office briefings and maintain awareness of room situations.
  • Update guest history profiles accurately to ensure tailored service delivery.
Requirements
  • Degree in Hospitality or a related field.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Familiarity with computer systems and ability to learn new software quickly.
What We Offer

As a Customer Service Representative with Filinvest Group, you can expect a competitive salary of $25,000 - $35,000 per annum, depending on experience. Our company offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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