Operations Manager

1 month ago


LapuLapu City, Central Visayas, Philippines Linaheim Corporate Services, Inc Full time

Linaheim Corporate Services, Inc is seeking an experienced Operations Manager to oversee the efficient operation and use of our E-Konek VASP systems. This role will be based at our Freeport or Economic Zone location.

About the Role

The successful candidate will provide overall support to clients, creating pipeline lists, setting up new accounts, maintaining existing clients, and supervising the region's Customer Support & Help Desk.

Key Responsibilities:
  • Research and resolve client requests for assistance or trouble shooting in the use of the VASP applications and refer more complex & unresolved problems to E-Konek Helpdesk and/or senior technical staff;
  • Answer satisfactorily clients' or prospective clients' inquiries regarding operations of the VASP from Marketing to Billing/Collection matters;
  • Monitor problems from client calls and by maintaining trouble logs or Issues through the DNA System;
  • Conducts and supervises hands-on initial and refresher trainings for customer users including procedures involved whenever needed, as in change of business unit or deployment of new versions of the numerous VASP Application Software or other E-Konek products and services.
Requirements:

To be considered for this role, you should have a College degree or equivalent work experience, at least two (2) years' experience as Supervisor in Sales, Marketing or similar environment, and preferably with Customs/Logistics background.

You should also possess good oral communication skills and capable of writing in clear and precise English, and be proficient in office productivity software like MS Word, Excel, Power Point, other Microsoft Windows software, and Open Office.

Estimated Salary: PHP 70,000 - PHP 90,000 per month

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