Customer Support Professional

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time $42,000 - $63,000
About This Opportunity

We're seeking a professional to provide top-notch assistance to customers via various channels. As a key player in our team, you'll clarify customer needs, determine causes, select solutions, and follow up to ensure issues are resolved.

Responsibilities
  • Respond to inquiries and issues using online chat, email, and phone calls
  • Clarify customer needs, determine causes, select solutions, and follow up for resolution
  • Maintain compliance by ensuring customers use our platform responsibly
  • Contribute to creating excellent documentation for internal and customer use
  • Evaluate complex problems and escalate them to our technical support team
  • Participate in specialized projects as you become more comfortable in the role
  • Become a power user of our product before supporting others
This Role Is Ideal For You If
  • You enjoy building relationships and responding to customer inquiries
  • You thrive in fast-paced environments and can handle multiple chats simultaneously
  • You have strong analytical thinking, effective communication, and problem-solving skills
  • You're self-motivated and able to learn new software platforms quickly
  • You're highly organized and can prioritize multiple tasks efficiently
Required Skills And Qualifications
  • English is your primary language (secondary languages are a plus)
  • At least one year of experience providing live chat customer support for a software/SaaS platform
  • Demonstrable analytical thinking, communication, and creative problem-solving skills
  • Able to learn new software platforms quickly
  • Self-starter with a positive attitude and ability to adapt to a growing team
Bonus Points
  • Bachelor's degree in a related field of study
  • Two or more years of experience in a customer support role

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