Customer Support Representative

24 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱2,500,000
Customer Support Specialist

We are seeking a highly skilled customer support specialist to provide exceptional service and ensure customer satisfaction.

  • The ideal candidate will manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.

Key Responsibilities:

  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Upsell products when opportunities arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Stay current with industry trends to provide best-in-class service.
  • Meet qualitative and quantitative targets.

Requirements:

  • At least 2 years of customer service experience is preferred.
  • High School Diploma or equivalent.

Preferred Skills:

  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Basic computer and typing skills.
  • Consistent attention to detail and quality.
  • Customer focus and adaptability to different personality types.
  • Strong time management skills with the majority of your time focused on inbound calls.
  • Flexibility with scheduling is preferred, as we may occasionally need to cover evening and/or weekend shifts.

Career Growth and Learning Opportunities:

  • We offer career growth opportunities and learning experiences to help you grow professionally.
  • A bonus will be given at the end of the project if all conditions are met.

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