Freelance Customer Support Professional

7 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerExperience Full time $4,000 - $5,000
Remote Customer Experience Expert Opportunity

We are seeking a highly skilled and experienced customer support professional to join our team as a Remote Customer Experience Expert.

As a key member of our organization, you will be responsible for delivering exceptional customer experiences across multiple industries through timely, effective, and empathetic support. This role requires strong problem-solving skills, excellent written and verbal communication abilities, and the ability to work in a fast-paced, dynamic environment.

Key Responsibilities:

  • Respond to customer inquiries via multiple channels (email, chat, phone, social media)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides

Requirements:

  • At least 1 year of experience in a customer support role or a similar role.
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced, dynamic environment
  • Exceptional attention to detail and accuracy
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and prioritize effectively across multiple client needs
  • Empathy and patience when dealing with diverse customer concerns
  • Adaptability to new technologies, processes, and industry-specific knowledge
  • Self-motivation with a proactive approach to work
  • Excellent time management skills
  • Ability to remain calm and professional under pressure

What We Offer:

  • A competitive hourly rate with opportunities for growth based on performance and experience
  • A remote work setup with flexible schedules and working hours
  • Opportunities for professional development and career advancement
  • A collaborative and dynamic work environment
  • Access to cutting-edge technology and tools
  • Supportive colleagues and a dedicated leadership team

How to Apply:

If you are a motivated and experienced customer support professional looking for a challenging and rewarding opportunity, please submit your application. We look forward to hearing from you

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