Technical Support Professional

18 hours ago

Province of Palawan, Mimaropa, Philippines beBeeProfessional Full time $75,000 - $125,000
Job Overview:

The Technical Support Professional role is a challenging position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Support customers through various channels including tickets, email, and video conferencing
  • Collaborate with cross-functional teams to build new features, fix bugs, and define product goals and priorities
  • Contribute to the creation and update of documentation based on customer interactions
  • Collaborate with support team members and other GitLab team members to improve overall support processes
  • Participate in regular rotations for weekday and weekend on-call coverage to provide emergency support to customers
Requirements:
  • Experience in managing customer-facing cases from initial inquiry to resolution
  • Strong Linux systems administration knowledge
  • Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails)
  • Experience with Git and CI/CD
  • Expertise in writing support content
  • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
About the Team:

The support team is distributed globally across multiple regions. Support professionals work on resolving customer issues and collaborating with cross-functional teams to improve overall support processes. The collaboration here at GitLab is extraordinary and exciting - support professionals solve complex problems together and participate in regular pairing sessions and 1:1s.

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