Help Desk Expert

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱750,000
Customer Support Representative Job Description

The Customer Support Representative will be responsible for delivering exceptional customer experiences to clients. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.

This position involves:

  • Responding to and resolving customer tickets, calls, and queries in a timely manner
  • Assisting and collaborating with the wider support team to provide best practice system use and education to customers
  • Analysing product functionality, understanding platform logic, and testing to identify user errors and root causes
  • Triage of customer support issues and assignment to the appropriate team or resolution where possible
  • Escalation of bugs or product logic/functionality concerns as necessary, in collaboration with seniors/team leads
Required Skills and Qualifications
  • 1–2 years of experience in a fast-paced customer service/support environment across live chat and email
  • Relevant Australian payroll experience (e.g., KeyPay)
  • Prior experience in a SaaS customer experience environment
  • Exposure to working in fluid, high-change, high-velocity environments
  • Strong problem-solving and troubleshooting skills
  • Ability to manage competing priorities and work autonomously, seeking help when needed
  • Strong verbal and written communication skills
What We Offer
  • A remote working environment with flexible hours
  • Access to cutting-edge tools
  • A collaborative, outcomes-driven team
  • Opportunity to own ESOP (employee share options)
  • A wide range of benefits, including generous paternity leave, egg freezing subsidy, WFH office budget, and strong learning and development opportunities

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