Help Desk Technician
1 week ago
Job Summary:
The Help Desk Technician will be responsible for providing technical assistance to customers, addressing their inquiries related to hardware, software applications, and operating systems.
The ideal candidate will have strong communication and customer service skills, as well as the ability to work effectively in a fast-paced environment.
- Provide technical assistance to customers
- Address customer inquiries related to hardware and software
- Work effectively in a fast-paced environment
Responsibilities:
- Provide technical support to customers via phone or email
- Manage daily workload through incident tracking system
- Record problem resolutions in knowledge management system
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