Help Desk Representative

2 weeks ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

We are seeking a Help Desk Representative to join our team at Talent Outsourcing Channel Solutions. As a Help Desk Representative, you will be responsible for handling customer inquiries and providing technical support for our home security systems.

About the Job:

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You will be responsible for answering phone calls, responding to messages, and providing technical support for our home security systems.

Key Responsibilities:
  • Handling customer inquiries and providing technical support
  • Coordinating with field technicians for on-site support when needed
  • Providing exceptional customer service to ensure customer satisfaction
Requirements:
  • High School Diploma or equivalent
  • At least 1 year of experience in BPO
  • Excellent communication and problem-solving skills
Benefits:
  • Competitive salary and incentives
  • Paid training and development opportunities
  • Health insurance and other benefits


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