Remote Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCareer Full time ₱100,000 - ₱120,000
Technical Support Representative Opportunity

We're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries. As a Technical Support Representative, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken. In this role, you'll work independently with minimal supervision, using your analytical skills to troubleshoot complex problems and provide timely resolutions.

To succeed in this position, you should possess excellent communication and interpersonal skills, be able to multitask effectively, and work well under pressure. You'll also need a high-speed internet connection, an appropriate quiet work environment, and the ability to meet performance metrics including resolution time, customer satisfaction, and attendance.

  • Job Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications

In order to excel in this role, you should have:

  • Prior Call Center Experience
  • Strong Proficiency in English
  • Analytical Skills
  • Excellent Communication and Interpersonal Skills
  • Able to Multitask Effectively
  • Work Well Under Pressure
  • High-Speed Internet Connection
  • Quiet Work Environment
Benefits

We offer a competitive compensation package that includes:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free Meal During Training
  • Career Growth and Learning Opportunities
  • Allowances for Rice, Clothing, Laundry and Meals
  • Performance and Loyalty Bonuses
  • Frequent Disinfection and Fogging of Workplace
  • Employee Shuttle Services
  • Company Retreats and Off-Site Events
About This Opportunity

This is an exciting opportunity to join our team as a Technical Support Representative. If you're a motivated and detail-oriented individual who enjoys problem-solving and working with people, we'd love to hear from you

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