Remote Technical Support Specialist
7 days ago
StratifyIQ has an exciting opportunity for a Technical Support Specialist to join our team. This role is perfect for individuals who are passionate about delivering exceptional remote support and have experience in technical support, preferably remote.
About the RoleWe are seeking a highly skilled and motivated individual to provide technical support to our customers. The successful candidate will be responsible for reviewing and updating support tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.
- Main Responsibilities:
- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
- Requirements:
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
- Benefits:
- Work from Home.
- Paid Time Off.
- Opportunities for growth and promotion.
- Seniority level: Entry level.
- Employment type: Full-time.
- Job function: Information Technology.
- Industry: IT Services and IT Consulting.
This is an excellent opportunity to work in a dynamic environment and contribute to the success of our organization. If you are a motivated and results-driven individual, we encourage you to apply.
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