Remote Technical Support Position

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Title: Technical Support Specialist

This is a remote technical support position that requires the candidate to provide technical assistance and troubleshooting support for various clients across industries.

The ideal candidate will have prior call center experience, strong proficiency in English, both written and spoken, and reside within 80km of our office.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Job Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Conditions of Employment:
  • Must be authorized to work in the country where the job is based
  • Willing to submit to a Level II background and/or security investigation with fingerprint
  • Job offers contingent on background/investigation results
  • Willing to submit to drug screening; job offers contingent on results
Compensation & Benefits:

We offer a competitive compensation package with opportunities for growth and advancement. Our benefits include HMO coverage, dental coverage, free meals during training, career growth and learning opportunities, performance and loyalty bonuses, frequent disinfection and workplace safety measures, employee shuttle services, company retreats and off-site events, and social engagement and recognition.

Physical Requirements:

This role operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and headset. Occasional movement, lifting up to forty (40) pounds, and other standard office tasks may be required.Reasonable Accommodation:

We provide reasonable accommodation for qualified applicants or employees with disabilities unless such accommodation would cause undue hardship. If needed, please contact Human Resources.

Diversity and Equality:

All aspects of employment are based on merit and qualifications. We are committed to a diverse, equal-opportunity work environment and do not discriminate on age, ancestry, color, gender identity, national origin, disability, or any other protected characteristic.

  • Remote Technical Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    StratifyIQ has an exciting opportunity for a Technical Support Specialist to join our team. This role is perfect for individuals who are passionate about delivering exceptional remote support and have experience in technical support, preferably remote.About the RoleWe are seeking a highly skilled and motivated individual to provide technical support to our...

  • Remote Technical Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱28,000

    Job OpportunityAre you skilled in technical assistance and customer support? Do you have a passion for helping others resolve complex issues?This role is ideal for individuals who possess strong communication skills, patience, and the ability to work independently.Key Responsibilities:Respond to inbound technical support requests via various channelsDiagnose...

  • Technical Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱24,000

    This is a technical support position that provides assistance to customers via phone, email, and chat.Job DescriptionWe are seeking a highly motivated individual with excellent communication and problem-solving skills to join our team as a Technical Support Specialist.The successful candidate will be responsible for providing outstanding customer service and...

  • Remote Technical Support Professional

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTroubleshooting Full time ₱80,000 - ₱100,000

    About the RoleWe are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...

  • Remote Technical Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCareer Full time ₱100,000 - ₱120,000

    Technical Support Representative OpportunityWe're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries. As a Technical Support Representative, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users...

  • Technical Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    Are you a problem solver looking for a new challenge? As a technical support representative, you will play a critical role in providing top-notch customer service to our clients.Job DescriptionThis position is ideal for individuals who enjoy working with technology and are passionate about delivering exceptional customer experiences. As a remote technical...

  • Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time $35,000 - $55,000

    Job DescriptionThis is a full-time salaried position that requires shift work, including evenings and weekends. The role operates on a 24/7 schedule to ensure continuous support and coverage.The Student Success Care Services (SSCS) Support is dedicated to addressing general and non-technical inquiries through support email. This role may evolve to include...

  • Remote Technical Support Representative

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTroubleshooter Full time ₱800,000 - ₱1,200,000

    Technical Support Specialist Job OpportunityWe are seeking a highly skilled Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries.About the RoleThe successful candidate will be responsible for responding to inbound technical support requests via phone, chat, or email in a timely...

  • Remote Technical Support Expert

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱300,000 - ₱400,000

    Technical Support Specialists are in high demand as companies continue to outsource their customer service needs. We are seeking skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support for various clients across industries.In this role, you'll respond to technical inquiries, resolve issues...

  • Tech Savvy Remote IT Support Professional

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeITsupport Full time ₱1,000,000 - ₱1,500,000

    Remote IT Support Specialist - Restaurant OperationsA job opening exists for an experienced IT Support Specialist to provide technical support to restaurant operations.This is a remote position with occasional on-site visits as needed.The ideal candidate will be proactive and able to troubleshoot technical issues in a fast-paced environment.Key...