
Key Client Relationship Manager
2 days ago
We are seeking a detail-oriented and organized professional to manage key customer accounts on our platform.
This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You'll own day-to-day account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.
About the Role:- Manage high-value client accounts
- Review, edit, and process orders placed on the platform
- Route orders to appropriate vendors and oversee fulfillment workflows
- Communicate with clients via email/Slack as needed
- Handle escalations (e.g., delays, product issues) with internal support
Responsibilities:
- Prioritize vendor-side account management
- Collaborate with internal teams to ensure timely execution of all project milestones
- Contribute to continuous process improvement
- Review project requests from clients and configure projects/quotes on the platform
Requirements:
- 2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
- At least 1+ year of experience in branded merchandise or promotional product workflows
- B2B account management
- Strong communication skills in English (written & verbal)
- Highly organized with sharp attention to detail
- Comfortable working autonomously in a fast-paced remote setting
- Prior experience in merchandise, supply chain, or production strongly preferred
- Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
- US time zone availability required
We provide a unique opportunity to work with exceptional US and EU founders who prioritize the long-term success of their team members. Our benefits include:
- Generous PTO: 10 days PTO per year, plus public holidays and sick leave
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Balanced schedules that support a healthy work-life balance
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