Client Relationship Specialist
14 hours ago
As a Client Services Officer, you will play a vital role in establishing and nurturing relationships with clients. Your strong interpersonal skills and ability to work collaboratively in a team environment will enable you to effectively manage client expectations and deliver exceptional customer experiences.
- Key Responsibilities:
- Assist in managing meeting schedules with clients and internal team members.
- Apply a consultative approach, understanding client needs and offering appropriate solutions.
- Maintain communication with clients to address their needs effectively.
- Collaborate with team members to cultivate relationships and generate referrals.
- Contribute to regular client satisfaction surveys and feedback sessions.
Administrative Support:
- Provide administrative assistance to Relationship Managers and Project Managers.
- Assist the Project Managers in organizing and maintaining client files in Google Drive.
- Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.
- Support in contract negotiations and documentation under the guidance of senior team members.
- Prepare and manage documentation, including contract documents, cost estimates, and statements of work.
Project Coordination:
- Support Project Managers in managing teams and resources to meet project deadlines.
- Create and maintain comprehensive project briefs for documentation.
- Manage project timelines and deliverables under the guidance of senior team members.
- Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
- Collaborate with internal teams to identify opportunities for process improvement and efficiency.
Financial Tracking:
- Act as the primary liaison between the Finance and Accounting teams of the client and the organization, ensuring clear and consistent communication.
- Aid in tracking client payments and creating invoices for services rendered.
- Monitor payment schedules and notify stakeholders of upcoming due dates.
- Prepare basic cost estimates and proposals for clients.
Pitches and Presentations:
- Organize and participate in pitches and meetings with clients.
- Contribute ideas during strategy and creative ideation sessions under supervision.
Industry Knowledge:
- Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.
Requirements:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Strong interpersonal and communication skills.
- Detail-oriented with good organizational skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Google Workspace tools.
- Eagerness to learn and grow in a dynamic agency environment.
- Passion for delivering exceptional customer experiences.
- Familiarity with digital marketing concepts and tools is a plus.
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