Real-Time Workforce Management Expert

**Job Overview:The Recruitment Solutions Department is looking for a skilled Workforce Real-Time Analyst to join our team. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the efficient operation of our contact center.Your primary responsibility will be to monitor and manage real-time workforce performance, making adjustments as...

Job Title: Workforce Real-Time AnalystThe Recruitment Solutions Department is seeking a highly skilled Workforce Real-Time Analyst to join our team. As a key member of our workforce management team, you will be responsible for monitoring and managing real-time workforce performance in a BPO environment.This role involves ensuring effective staffing levels,...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

About the Role:Moder Solutions Inc. is seeking a Real-Time Monitoring Expert to join our team. As a Real-Time Monitoring Expert, you will be responsible for monitoring and managing real-time performance metrics, ensuring optimal operational efficiency.Key Responsibilities:Monitor real-time performance metrics such as call volumes, agent adherence to...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting ScheduleJob Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionDescription* Responsible for real-time monitoring, reporting, analysis, tracking, documenting, and communicating agent activity on multiple lines of business through phone, chat, or email.* Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as...

Job SummaryThe Workforce Real-Time Analyst (RTA) is responsible for optimizing real-time workforce performance in a BPO environment. This role requires effective collaboration with operations and workforce management teams to ensure timely adjustments to staffing levels, schedules, and service delivery.Main Responsibilities- Tracking call volume, agent...

TASQ Staffing Solutions is a leading provider of innovative staffing solutions. We are currently seeking a highly skilled Predictive Staffing Analyst to join our team.About the Role:We are looking for an experienced Real-Time Analyst to join our operations team. The successful candidate will be responsible for optimizing our workforce management processes,...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)This role requires a strong analytical mindset to manage, analyze, and report data from multiple sources to support informed decision-making.Key responsibilities include developing and maintaining information systems, ensuring data accuracy, and generating comprehensive reports to drive operational...

Job DescriptionWe are seeking a highly skilled Real Time Data Analyst to join our team at dnata Travel Group.As a key member of our Workforce Management team, you will be responsible for ensuring the smooth operation of our scheduling processes. Your primary focus will be on analyzing and optimizing intraday performance, identifying areas for improvement,...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)The primary function of this role is to oversee the analysis, management, and reporting of data from various sources to inform strategic decision-making processes.This position involves developing and maintaining information systems, ensuring data accuracy, and generating detailed reports to support...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

**Job Title:** Workforce Real-Time Analyst (RTA)Job Summary:The Recruitment Solutions Department is seeking a skilled Workforce Real-Time Analyst to join our team. In this role, you will be responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment.This involves ensuring effective staffing levels, adherence to...

**Job Summary**Manpower Core Group Inc. is seeking a skilled Workforce Management Scheduler to optimize data management and information flow within the organization.The ideal candidate will play a crucial role in ensuring accuracy, efficiency, and timely reporting by generating schedules that meet business requirements and adjust them according to actual...

Job title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1QUALIFICATIONS:Candidate must possess at least a Bachelors/College Degree in any field.Preferably Assistant Manager / Managers...

Lumina Datamatics is expanding our Workforce Management TeamIf you're looking for a dynamic and growth-driven career, this is your chanceThriving and collaborative work environment.Career growth opportunities.Be part of an innovative and driven team.Apply Now Send your updated resume to tara.musni@luminad.comSeniority LevelEntry levelEmployment...

Job title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageBasic Functions•Generates schedules accordingly to meet the business requirements enabling superiorcustomer service•Adjusts the schedules accordingly based on the actual scenarios and provide...

Job OverviewThe Workforce Real-Time Analyst plays a crucial role in the Recruitment Solutions Department by monitoring and managing real-time workforce performance. This position ensures effective staffing levels, schedule adherence, and service level achievement through the tracking of call volume, agent productivity, and operational...