Real-Time Operations Coordinator

REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting ScheduleJob Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

About the Role:Moder Solutions Inc. is seeking a Real-Time Monitoring Expert to join our team. As a Real-Time Monitoring Expert, you will be responsible for monitoring and managing real-time performance metrics, ensuring optimal operational efficiency.Key Responsibilities:Monitor real-time performance metrics such as call volumes, agent adherence to...

Job SummaryThe Workforce Real-Time Analyst (RTA) is responsible for optimizing real-time workforce performance in a BPO environment. This role requires effective collaboration with operations and workforce management teams to ensure timely adjustments to staffing levels, schedules, and service delivery.Main Responsibilities- Tracking call volume, agent...

Job Title: Workforce Real-Time AnalystThe Recruitment Solutions Department is seeking a highly skilled Workforce Real-Time Analyst to join our team. As a key member of our workforce management team, you will be responsible for monitoring and managing real-time workforce performance in a BPO environment.This role involves ensuring effective staffing levels,...

**Job Overview:The Recruitment Solutions Department is looking for a skilled Workforce Real-Time Analyst to join our team. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the efficient operation of our contact center.Your primary responsibility will be to monitor and manage real-time workforce performance, making adjustments as...

Job Overview:Sutherland Global is seeking a highly skilled Real-Time Operations Lead to oversee the delivery of exceptional customer service in a fast-paced Call Center environment.This dynamic leader will be responsible for monitoring real-time performance, identifying areas for improvement, and implementing strategies to drive business growth.Be the...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)This role requires a strong analytical mindset to manage, analyze, and report data from multiple sources to support informed decision-making.Key responsibilities include developing and maintaining information systems, ensuring data accuracy, and generating comprehensive reports to drive operational...

Sutherland Global is a leading provider of business process outsourcing services. We deliver transformative solutions that help our clients achieve their goals. Our team of experts works closely with clients to understand their needs and develop tailored solutions that meet those needs.As a Sr. Associate-Real Time Analyst, you will be part of our operations...

Job DescriptionThe Recruitment Solutions Department is seeking a motivated and detail-oriented individual to fill the position of Workforce Real-Time Analyst. As a key member of our workforce management team, you will play a critical role in ensuring the efficient management of our workforce in a dynamic BPO environment.In this role, you will be responsible...

Job Description:As a Real Time Analyst, you will play a crucial role in supporting the monitoring of service level performance against planned targets. Your responsibilities will include ensuring real-time call-outs on performance and staffing levels are made to floor supervisors for appropriate action on non-adhering consultants. Additionally, you will help...

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionDescription* Responsible for real-time monitoring, reporting, analysis, tracking, documenting, and communicating agent activity on multiple lines of business through phone, chat, or email.* Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as...

On-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionJob Track Description:Performs tasks based on established procedures.Uses data organizing and coordination skills to perform business support or technical work.Requires vocational training, certifications, licensures, or equivalent experience.General ProfileHas a developed proficiency of...

About the JobThe Real Estate Operations Manager will be responsible for overseeing all aspects of property management, including facilities operations, maintenance, and repair. This is a key role that requires strong leadership skills and the ability to work effectively with internal and external stakeholders.Key ResponsibilitiesCoordinate space planning and...

Job Description:Sutherland Global seeks an experienced and goal-oriented individual to lead our real-time team as a Lead - RTA.The successful candidate will be responsible for monitoring queues in real-time, identifying risks to meeting contractual KPIs, and extending support to floor supervisors.This role involves:Monitoring service level performance at...

Job Description:- An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it's stakeholders with regular timely and accurate updates, statistical analysis and management reporting.Roles & Responsibilities:- Responsible to independently handle, assist the customer to determine...

Job Description:- An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it's stakeholders with regular timely and accurate updates, statistical analysis and management reporting.Roles & Responsibilities:- Responsible to independently handle, assist the customer to determine...

About SutherlandAs a pioneer in AI and automation, we drive digital transformation for business leaders worldwide. Our market-leading technology and business process excellence bring unique value to iconic brands.We've developed over 200 inventions under several patents across critical technologies. Leveraging our advanced products and platforms, we optimize...

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...