Real Time Analyst

Job SummaryThe Workforce Real-Time Analyst (RTA) is responsible for optimizing real-time workforce performance in a BPO environment. This role requires effective collaboration with operations and workforce management teams to ensure timely adjustments to staffing levels, schedules, and service delivery.Main Responsibilities- Tracking call volume, agent...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)This role requires a strong analytical mindset to manage, analyze, and report data from multiple sources to support informed decision-making.Key responsibilities include developing and maintaining information systems, ensuring data accuracy, and generating comprehensive reports to drive operational...

Job Title: Workforce Real-Time AnalystThe Recruitment Solutions Department is seeking a highly skilled Workforce Real-Time Analyst to join our team. As a key member of our workforce management team, you will be responsible for monitoring and managing real-time workforce performance in a BPO environment.This role involves ensuring effective staffing levels,...

TASQ Staffing Solutions is a leading provider of innovative staffing solutions. We are currently seeking a highly skilled Predictive Staffing Analyst to join our team.About the Role:We are looking for an experienced Real-Time Analyst to join our operations team. The successful candidate will be responsible for optimizing our workforce management processes,...

About the Role:Moder Solutions Inc. is seeking a Real-Time Monitoring Expert to join our team. As a Real-Time Monitoring Expert, you will be responsible for monitoring and managing real-time performance metrics, ensuring optimal operational efficiency.Key Responsibilities:Monitor real-time performance metrics such as call volumes, agent adherence to...

**Job Overview:The Recruitment Solutions Department is looking for a skilled Workforce Real-Time Analyst to join our team. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the efficient operation of our contact center.Your primary responsibility will be to monitor and manage real-time workforce performance, making adjustments as...

Job Description:At least 1-year real time analyst experience in a BPO settingAmenable to work onsite and shifting scheduleCan start ASAPSeniority levelAssociateEmployment typeFull-timeJob functionStrategy/Planning and OtherIndustriesOutsourcing and Offshoring Consulting#J-18808-Ljbffr

Job DescriptionThe Recruitment Solutions Department is seeking a motivated and detail-oriented individual to fill the position of Workforce Real-Time Analyst. As a key member of our workforce management team, you will play a critical role in ensuring the efficient management of our workforce in a dynamic BPO environment.In this role, you will be responsible...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job DescriptionWe are seeking a highly skilled Real Time Data Analyst to join our team at dnata Travel Group.As a key member of our Workforce Management team, you will be responsible for ensuring the smooth operation of our scheduling processes. Your primary focus will be on analyzing and optimizing intraday performance, identifying areas for improvement,...

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...

Job Purpose:Work closely with Operations in enforcing schedule adherence and call time threshold guidelines for the program.Minimum Requirements:Applicants must be willing to work and relocate to Clark, PampangaAt least 1 year Workforce Management experience (any tower)High school diploma/GED required (College degree preferred)Strong analytical and...

About TaskUs: TaskUs is a global leader in providing next-generation customer experience solutions to fast-growing technology companies. Our expertise lies in delivering high-quality services that drive business growth and customer satisfaction.We pride ourselves on our people-first culture, which empowers our employees to innovate, learn, and thrive. As a...

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionDescription* Responsible for real-time monitoring, reporting, analysis, tracking, documenting, and communicating agent activity on multiple lines of business through phone, chat, or email.* Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as...

Job DescriptionSutherland is a leading organization that seeks an experienced and detail-oriented individual to fill the role of Lead - Real Time Analyst.This position requires someone who can effectively monitor queues in real-time, identify potential risks, and make timely call-outs to ensure contractual KPIs are met. The ideal candidate will have...

Company Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Responsibilities:Support...

Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionResponsibilities:Support...

Job Description:- An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it's stakeholders with regular timely and accurate updates, statistical analysis and management reporting.Roles & Responsibilities:- Responsible to independently handle, assist the customer to determine...

Job Description:- An MIS/RTA provides their respective team with high quality reliable data to support them with management decision-making and provides it's stakeholders with regular timely and accurate updates, statistical analysis and management reporting.Roles & Responsibilities:- Responsible to independently handle, assist the customer to determine...

Job Description:As a Real Time Analyst, you will play a crucial role in supporting the monitoring of service level performance against planned targets. Your responsibilities will include ensuring real-time call-outs on performance and staffing levels are made to floor supervisors for appropriate action on non-adhering consultants. Additionally, you will help...