Workforce Manager
4 days ago
Job title: Workforce Manager
Account: Premium Consumer
Work set up: Onsite (HM Tower, W Geonzon St, Cebu City)
Work schedule: Shifting Schedule (Morning, Mid, Graveyard)
Salary Package: up to 120,000
Start date: ASAP
Headcount: 1
QUALIFICATIONS:- Candidate must possess at least a Bachelors/College Degree in any field.
- Preferably Assistant Manager / Managers specializing in Workforce Management, Business and Reporting Analytics or equivalent.
- Minimum of 3-5 years of experience in capacity planning, implementing, utilizing, and supporting workforce management systems.
- Strong operational knowledge of office equipment and computer software, including programs such as Word, Excel, and PowerPoint, and must have the ability to organize/analyze data in a structured manner.
- Experience with WFM software (Verint/Blue Pumpkin, IEX, eWFM, etc.) that includes real-time adherence preferred.
- Exceptional verbal and written communication skills.
- Excellent interpersonal skills and can deal with stakeholders from different workstreams.
- Strong organizational, multitasking, and time-management skills.
- Financial and business acumen to measure key service deliverables is a plus.
Qualified Candidates should send CV to deborah@gratitudeindia.com
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