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Workforce Optimization Specialist

1 week ago

Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full time

**Job Title:** Workforce Real-Time Analyst (RTA)

Job Summary:

The Recruitment Solutions Department is seeking a skilled Workforce Real-Time Analyst to join our team. In this role, you will be responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment.

This involves ensuring effective staffing levels, adherence to schedules, and service level achievement by tracking call volume, agent productivity, and operational efficiency.

You will collaborate with operations and workforce management teams to adjust resources dynamically and improve service delivery.

Key Responsibilities:

  • Monitor and manage real-time workforce performance
  • Optimize staffing levels and schedules
  • Track key performance indicators (KPIs) such as call volume, agent productivity, and operational efficiency
  • Collaborate with operations and workforce management teams to improve service delivery

Qualifications:

  • 2 years completed in College
  • 1 year experience as RTA
  • Willingness to work on site
  • Availability to start ASAP

About Us:

The Recruitment Solutions Department is a leading provider of recruitment solutions. We are committed to delivering high-quality services to our clients and candidates.