Workforce Operations Manager

Job Overview:TASQ Staffing Solutions is seeking an experienced Workforce Operations Manager to join our team. In this role, you will be responsible for ensuring the updation and management of data related to client accounts (forecasting, scheduling and performance). You will provide timely & accurate analysis through MIS reports and dashboards to external &...

Job OverviewNeksjob Philippines is seeking a highly skilled Workforce Management (WFM) professional to join our team. The successful candidate will be responsible for providing critical support to our Intraday Analysts and Operations teams.

Job title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1QUALIFICATIONS:Candidate must possess at least a Bachelors/College Degree in any field.Preferably Assistant Manager / Managers...

About This Role">In this vital position, you will drive customer satisfaction and excellence across various functions at Trinity Workforce. Your primary responsibility will be to supervise and direct all customer experience and support services activities within your designated area.">Key Responsibilities">Drive customer retention and develop the store sales...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)The primary function of this role is to oversee the analysis, management, and reporting of data from various sources to inform strategic decision-making processes.This position involves developing and maintaining information systems, ensuring data accuracy, and generating detailed reports to support...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

Job DescriptionThe Recruitment Solutions Department is seeking a motivated and detail-oriented individual to fill the position of Workforce Real-Time Analyst. As a key member of our workforce management team, you will play a critical role in ensuring the efficient management of our workforce in a dynamic BPO environment.In this role, you will be responsible...

We are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...

**Job Title:** Workforce Real-Time Analyst (RTA)Job Summary:The Recruitment Solutions Department is seeking a skilled Workforce Real-Time Analyst to join our team. In this role, you will be responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment.This involves ensuring effective staffing levels, adherence to...

Company OverviewThe Manpower Core Group Inc. is a leading provider of workforce management solutions. Our company prides itself on delivering innovative and effective workforce management strategies to our clients.

Job Overview: TASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to lead our operational excellence efforts. As a key member of our team, you will be responsible for developing and implementing workforce management strategies that drive business results.Key Responsibilities: Develop and implement workforce management...

Job Overview">As a key member of the Trinity Workforce team, you will play a pivotal role in driving customer satisfaction and excellence across various functions. Your primary objective will be to supervise and direct all customer experience and support services activities within your designated area.">Responsibilities">Produce, monitor, and evaluate...

**Job Overview:The Recruitment Solutions Department is looking for a skilled Workforce Real-Time Analyst to join our team. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the efficient operation of our contact center.Your primary responsibility will be to monitor and manage real-time workforce performance, making adjustments as...

Key ResponsibilitiesDevelop and implement strategic workforce management plans to meet business objectivesCollaborate with operations teams to ensure disciplined workforce processes and drive customer experienceOversee the creation and modification of specific designs within the call center environmentAnalyze and interpret data to inform decision-making and...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

Key ResponsibilitiesThe HR Manager will be responsible for:Overseeing HR Operations: Oversee and manage day-to-day HR operations, ensuring compliance with company policies, local labor laws, and industry standards.Collaborating with Line Managers: Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions in...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...

Job Title: Workforce Real-Time AnalystThe Recruitment Solutions Department is seeking a highly skilled Workforce Real-Time Analyst to join our team. As a key member of our workforce management team, you will be responsible for monitoring and managing real-time workforce performance in a BPO environment.This role involves ensuring effective staffing levels,...