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Technical Support Specialist

1 week ago

LapuLapu City, Central Visayas, Philippines Laptap Enterprises Full time

Laptap Enterprises is seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing technical assistance to hardware, software, and network issues.

Key Responsibilities
  • Hardware and Software Support: Troubleshoot and resolve technical issues related to computer hardware, software, and peripherals.
  • Network Administration: Install, configure, and maintain local area networks (LANs), wide area networks (WANs), and internet connectivity.
  • System Maintenance: Perform regular system updates, backups, and virus scans to ensure smooth operation of all systems.
  • Training and Documentation: Develop and deliver training sessions to staff on basic IT procedures and system use, as well as create user manuals and documentation for new employees.
Requirements
  • A degree in Information Technology or a related field.
  • Proven experience in IT support or a similar role.
  • Familiarity with POS systems, networking protocols, and common software applications.
  • Strong problem-solving and communication skills.
  • Ability to work independently and under pressure.