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Technical Services Lead

1 week ago

LapuLapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

About Our Team

At Archangel Technologies, Inc., we are passionate about delivering exceptional IT services to our clients. As a Technical Services Lead, you will be part of a talented team that thrives on innovation and collaboration. Our goal is to help businesses adapt to change seamlessly and effectively, driving digital transformation and revenue growth.

The Job Description

This role involves performing a variety of complex IT support duties to ensure smooth delivery of technology services. You will be responsible for:

  • Client and System Management: Organizing computer users, modifying configurations, installing, testing, and configuring new workstations and equipment as per client requests.
  • Maintaining an inventory of all equipment, software, and licenses.
  • Monitoring/Reporting/Maintenance: Daily monitoring of office network conditions, implementing security measures for IT systems, and designing moderately complex reports.
  • Training and Implementation: Leading the training of Technical Associates on tasks and assigned clients, implementing ATI Products and Services in coordination with the TechOps Supervisor.
  • Client Duties: Performing basic computer troubleshooting, troubleshooting system and network problems, providing helpdesk support, and resolving problems to end-user satisfaction.

What We Offer

We provide a range of benefits, including:

  • A comprehensive health benefit package for employees and qualified dependents.
  • Domestic and international business travel opportunities with expenses paid by the company.
  • A dynamic environment with opportunities for promotions and career growth.
  • A competitive salary range of 22,000 - 24,000.