Value Growth Specialist

5 days ago


LapuLapu City, Central Visayas, Philippines Continuum Global Solutions Full time

We are seeking a highly motivated and experienced Value Growth Specialist to join our team at Continuum Global Solutions. As a key member of our client-facing team, you will be responsible for driving value growth through training, communication, and outlier identification.

The ideal candidate will have 5+ years of experience managing call center or customer care operations, with expertise in coaching, training, monitoring, and motivating others. They should possess strong technical, communication, critical thinking, decision-making, people interaction, and time management skills.

Key responsibilities include:

  • Evaluating and identifying areas for improvement in team performance and developing actionable recommendations to address these gaps.
  • Developing and implementing comprehensive action plans focused on revenue generation, loyalty enhancement, digital engagement, compliance adherence, and management of various charges and credits.


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