Customer Relationship Manager

1 week ago

Barcelona, Philippines beBeeRetention Full time ₱59,695 - ₱84,990
Job Description

The Customer Success Specialist role plays a mission-critical part in retaining and growing the customer base. Beyond onboarding and support, you will build loyalty, prevent churn, and help customers extract maximum value from our platform.

You will turn users into advocates and relationships into long-term partnerships. This isn't a "check-the-box" CSM role. You will be part advisor, part strategist, part problem-solver — and 100% essential to our growth.

This role supports a Real Estate Dashboard product. You will work regular hours managing 200–300 accounts with touchpoints, product demos, and a strong focus on retention and satisfaction.

Key Responsibilities:
  • Mastery of the Product: Develop deep working knowledge of our platform and use cases, guiding clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal, negotiating renewal terms, and proactively managing churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.
Customer Success Strategy:
  • Partner with Sales, Product, and Marketing on customer-driven initiatives, bringing customer feedback to internal teams to inform product improvements.
  • Help design and deliver feedback programs that increase satisfaction and retention.
  • Own your customer pipeline, forecast weekly activity, and share insights with leadership.
  • Track engagement levels and recommend improvements where needed.
Requirements:
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working regular hours to support clients.
  • Exceptional verbal communication skills — confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills — methodical and calm under pressure, even when managing multiple priorities.

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