Service Delivery Specialist

4 days ago

Davao City, Davao, Philippines beBeeLeadership Full time ₱1,448,000 - ₱1,759,000

Job Summary

\helpers provide operational leadership for the customer service centre, ensuring efficient delivery of services and excellent customer experience. This role involves supervising staff, managing operations, and contributing to strategic planning.\

Key Responsibilities

\/li>Supervise and manage a team of customer service representatives to achieve high levels of performance and productivity./li>\/li>Develop and implement operational plans to improve efficiency and effectiveness./li>\/li>Provide expert advice and interpretation on policies and procedures to staff and customers./li>\/li>Conduct performance assessments and provide feedback to staff./li>\/li>Develop and maintain comprehensive knowledge of required services to perform interactions with customers./li>\/li>Manage customer escalations and complaints in a professional and timely manner./li>\/li>Support learning and development programs for staff./li>\/li>Refer complex people management matters to senior management as required./li>">

Requirements

\

Key Skills and Qualifications

\/li>Strong leadership and management skills./li>\/li>Excellent communication and interpersonal skills./li>\/li>Ability to work in a fast-paced environment./li>\/li>High level of problem-solving and analytical skills./li>\/li>Ability to provide expert advice and interpretation./li>\/li>Knowledge of policies and procedures./li>\/li>Ability to develop and implement operational plans./li>\/li>Excellent time management and organizational skills./li>\/li>Ability to conduct performance assessments./li>\/li>Ability to develop and maintain comprehensive knowledge of services./li>\/li>Ability to manage customer escalations./li>\/li>Ability to support learning and development programs./li>">

Benefits

\

What We Offer

\/li>Long-term job security./li>\/li>Attractive salaries and benefits package./li>\/li>Flexible work arrangements./li>\/li>Opportunities for career growth and development./li>">

Others

\

Working at Our Organisation

\/li>We are an equal opportunities employer and welcome applications from diverse candidates./li>\/li>We offer a supportive and inclusive workplace culture./li>\/li>We are committed to providing ongoing training and development opportunities./li>"],

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