Service Delivery Director

3 days ago

Davao City, Davao, Philippines beBeeLeadership Full time ₱2,000,000 - ₱2,500,000
Operational Excellence Manager

Drive performance and efficiency across client services and operations teams.

  • Experience in leading cross-functional teams to achieve business objectives.
  • Ability to foster a culture of collaboration, accountability, and continuous improvement.
About the Role

This leadership position oversees the overall performance of Client Delivery and Operations.

Responsibilities include driving process innovation and optimisation, creating new processes to enhance capacity and improve value delivery.

  • Lead and manage the performance of Client Delivery and Operations, ensuring high-quality service and strong engagement with Clients and VAs.
  • Collaborate with senior leadership to align operational strategies with broader business goals.
Ideal Candidate Requirements
  • At least 5 years of experience as a Site Lead or similar role in a BPO setting - managing client services and operations.
  • Proven ability to design and execute strategies within client services and operations teams.
  • Strong experience with data analysis and key performance metrics.
Key Performance Metrics:
  • Client satisfaction and engagement.
  • Team performance and productivity.
  • Process efficiency and effectiveness.
Benefits

Opportunity to lead and inspire cross-functional teams.

Develop and implement process improvements.

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