Senior Client Service Delivery Specialist

2 days ago

Davao City, Davao, Philippines beBeeOperations Full time ₱3,000,000 - ₱5,000,000
Remote Client Operations Manager Position

We are seeking a highly skilled Remote Client Operations Manager to join our team. This is a pivotal role that involves ensuring the successful delivery of services to enterprise clients, fostering long-term partnerships based on value and trust.

About the Job:
  • The primary responsibility will be to act as the liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • You will build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
Key Responsibilities:
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
Leadership Skills:
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.
Competencies:
  • Strategic thinking and problem-solving.
  • Client-centric approach.
  • Operational excellence and process improvement.
  • Financial acumen and resource management.
  • Risk mitigation and compliance awareness.
Benefits:
  • Impactful work: drive client success for global organizations.
  • Growth opportunities: be part of a fast-growing company with room to advance.
  • Flexible work environment: 100% remote, work from the comfort of your home.
  • Collaborative culture: work with passionate, purpose-driven professionals.

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