Order Management Associate

7 days ago


Manila, National Capital Region, Philippines F Gheewala Human Resource Consultants Full time
About the Role

As an Order Processing Executive, you will be responsible for ensuring smooth order fulfillment processes.

This includes acting as the focal point amongst customers, sales, and manufacturing for orders received.

  • Provide strong levels of customer service and after-sales support.
  • Conduct order reviews, processing orders and verifying data, obtaining customer confirmations, and following up on deliveries.
Responsibilities
  • Handle customer order-related queries & support, liaising with key internal stakeholders for quality/warehouse issues, processing return shipments as well as repair and replacement administration.
  • Ensure regular review and prompt action on backlogs and devise plans to minimize these in coordination with other teams.
Requirements
  • At least 2 years of experience ideally in Order Fulfillment within Ecommerce / Marketplaces, Shipping, and Transport & Logistics.
  • Working knowledge of ERP and Navision.
  • A strong team player who can manage multiple stakeholders.
  • Pay strong attention to detail and deliver work that is of a high standard.
  • Possess strong analytical skills and are comfortable dealing with numerical data.


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