Order Management Specialist
7 days ago
About Satellite Office
">Our company culture is built on diversity, equity, and inclusion. We strive to create a work environment where every employee feels valued and supported.
">Job Description
">As a Production Support Associate, you will play a critical role in ensuring the smooth execution of orders. You will enrich sales orders, generate purchase orders, and manage day-to-day order processes, including timelines, quality, and shipping.
">You will update POs, send revised artwork, and gain client approval on changes. Ensuring orders are turned over to Post Production Associates within 1 business day of order going into production is essential to your success in this role.
">You will communicate timely order status to the Account Manager, CSC, and/or client. Proactively managing order milestones and providing solutions to issues is crucial to delivering exceptional results.
">You will inform Supervisor of any potential issues with orders and workload. Reporting as required and completing Art Tickets, value-added services, and other internal documents as requested by the Account Manager are also part of your duties.
">Required Skills and Qualifications
">- ">
- Order processing or order management experience is a must.">
- Possess outstanding customer service skills to work with both internal and external clients.">
- Must be a highly productive, self-starter with strong negotiation and problem-solving skills.">
- Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skills.">
- Ability to partner with account management team members to support achievement of account objectives.">
- Positive teamwork and collaboration skills with a proven ability to build strong relationships with customers.">
- Ability to make sound decisions in the face of change or in situations of ambiguity.">
- Excellent written, verbal, and interpersonal skills.">
- Ability to understand documented processes and procedures and make decisions accordingly.">
- Excellent problem-solving and project management skills.">
- Strong computer skills with proficiency in MS Word, Excel, and Outlook.">
Benefits
">We offer a competitive salary and a comprehensive benefits package that includes health insurance, retirement planning, and paid time off.
">Others
">This role requires a strong attention to detail and the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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