Order Management Specialist

5 days ago


Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time

Job Description:

Order Management
  1. Process all orders efficiently, accurately and in line with policies and procedures.
  2. Run and follow up on various control reports to ensure that the order-to-payment process is fulfilled.
Complaint Management
  1. Handle and close customer complaints on time.
  2. Collaborate with other functions to close complaints.
Customer Management
  1. Handle all incoming telephone calls and emails dealing with customer needs.
  2. Build relationships with key customers.
Sales Support
  1. Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
  2. Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key customer issues.
  3. Attend relevant meetings to identify ways we can improve the service we offer to both internal and external customers and to communicate Customer Service KPIs and strategy.

Qualifications:

  • Bachelor's Degree Holder.
  • At least 2 years experience in Order Management using SAP.
  • Professional proficiency in English.
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