Order Fulfillment Associate

5 days ago


Manila, National Capital Region, Philippines Concepcion Business Services, Inc. Full time

Role Objective:

The Order Fulfillment Associate ensures customer orders are booked, processed, and delivered within order cycle time. The Associate reviews and recommends order clean up, driving second action if fulfillment will be delayed.

Key Responsibilities:

  1. Order Booking & Cancellation
    • Receives order from customer either sales or warranty in nature.
    • Customer Order point of entry
      • COMS (warranty & sales)
      • Manual PO (sales)
      • Logbook (warranty)
      • E-mail (warranty)
      • Marketplace (sales)
    • Reviews status of orders (Healthy, Unhealthy, Return).
    • Reviews order ageing – provides ETA to internal customer.
    • Assists front liner (warranty order) and/or sales account partner (sales order) in the status of order fulfillment.
    • Provides direct assistance to BP from time to time if needed.
    • Checks if parts are obsolete, phase-out, and provides alternative service parts.
    • Ensures customer purchase order amount is tally with the order booking.
    • Checks RSPT (additional discount) to be applied to customer purchase order. Escalates to sales account partner for any discrepancy or delay in approval.
    • Receives cancellation request and secures approval/advises prior system cancellation. Provides confirmation that cancellation request has been executed.
  2. Fulfillment and Stock Allocation
    • Checks all warehouses in the system when there is a shortage in order.
    • Initiates request for re-tagging or re-booking of order.
    • Provides available date for ETA (estimated arrival of parts to BP to warehouse).
    • If needed and indicated, provides lead-time to internal customers.

QUALIFICATIONS:

  • Bachelor's/College Degree in Supply Chain Management OR Industrial Engineering.
  • At least 1 - 2 years work experience in the same position.
  • With background in SAP system or other system provider as long as connected to Order Management.
  • Knowledge in MS Office and basic Excel programming.
  • WILLING TO WORK IN ALABANG, MUNTINLUPA.
  • WILLING TO WORK ON-SITE.
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