Order Management Specialist

2 weeks ago


Manila, National Capital Region, Philippines KMC Solutions Full time

KMC Solutions is seeking a skilled Order Management Specialist to join our team and contribute to the success of our client's partner sales group.

In this role, you'll be responsible for managing deal flow and orders for customers purchasing through channel partners. Our high-volume transactions demand efficient management of multiple opportunities while ensuring seamless communication with channel partners throughout the ordering process.

Your key responsibilities will include:

  1. Managing new and expansion opportunities for deals sold through channel partners
  2. Creating standard and custom price quotes using Salesforce CPQ
  3. Tracking, validating, and processing new orders submitted through Salesforce
  4. Processing channel customer requests to downgrade or cancel subscriptions
  5. Processing channel customer requests for free trials
  6. Monitoring the Global Partner Inbox and providing L1 support

To succeed in this role, you'll need 4+ years of experience in order management, preferably at a SaaS company.

You'll also require:

  • Data entry proficiency and attention to detail
  • Basic knowledge of Salesforce, Google Workspace, and Zendesk (nice to have)
  • Excellent written and verbal communication skills
  • Process-oriented mindset with an appreciation for operational excellence


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