Order Management Coordinator

6 days ago


Manila, National Capital Region, Philippines Gibas Associates Full time

Job Description:
We are looking for a highly organized and detail-oriented Order Management Coordinator to join our dynamic team. This role is essential in ensuring smooth order processing by generating quotes, updating estimated arrival times (ETAs), and providing general administrative support related to orders. The ideal candidate is a proactive problem-solver with strong communication skills and a keen eye for detail.

Key Responsibilities:

  1. Quote Generation: Prepare accurate and timely quotes for clients based on product availability, pricing, and specifications.
  2. ETA Updates: Track and update estimated arrival times for customer orders, ensuring timely communication with sales teams and clients.
  3. Order Administration: Maintain order records, process order adjustments, and manage documentation to ensure accuracy and efficiency.
  4. Customer & Vendor Coordination: Liaise with suppliers and logistics partners to obtain accurate delivery timelines and resolve order-related inquiries.
  5. Data Management: Update and maintain order databases, ensuring data integrity and accuracy in all records.
  6. Issue Resolution: Identify and troubleshoot any discrepancies in orders, proactively addressing delays or changes with relevant stakeholders.
  7. Process Improvement: Contribute to the continuous improvement of order management workflows to enhance efficiency and customer satisfaction.

Qualifications & Skills:

  1. Previous experience in order processing, sales support, or administrative roles within a B2B environment (furniture or related industries preferred).
  2. Strong organizational skills and attention to detail.
  3. Excellent written and verbal communication skills.
  4. Proficiency in Google Workspace and order management systems.
  5. Ability to multitask and prioritize workload in a fast-paced environment.
  6. Customer-service-oriented mindset with a proactive approach to problem-solving.

We'd love to hear from you.

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