Order Management Associate

7 days ago

Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time

Essential Duties & Responsibilities:

  • Receive incoming orders and create new and changed Projects, Service Notifications, and Sales Orders in FieldCore systems, after ensuring the accuracy of the data from the GE customer systems
  • Liaise with Field Operations to resolve issues when complete and accurate information is not provided
  • Ensure accuracy of pricing selection, site information, and project information
  • Delegate Customer Master Data and bill rates issues to Master Data Specialists (MDS) for resolution
  • Resolve Tickets relating to issues on Projects and Billing
  • Respond in a timely manner to issues from Payroll, Billing, Accounts Receivable, Accounts Payable, General Ledger, and project setup issues related to financial period closings
  • Generate, distribute, and manage multiple Order Entry Reports as needed to monitor and correct project setup issues
  • Escalate transactions outside standard operating procedure to Supervisor to determine process on how to proceed
  • Interface with Human Resources, Payroll, Invoice-to-Cash, and regional teams to ensure cross functionality within processes
  • Coach colleagues as required
  • Provide coverage during weekends, holidays, and overtime as required (on a rotation basis)
  • Minimal travel may be required
  • May be assigned other duties to help proactively drive the FieldCore vision and align with our organization's core values.

Required Qualifications & Experience:

  • Bachelor's degree or equivalent preferred
  • 2+ years' experience of relevant work experience in field operations, customer service or office administration role where daily activities are time-based and measured
  • Basic to intermediate knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
  • English proficiency required (written and verbal)
  • Open for a project-based engagement with possibility of extension
  • Amenable to work onsite in Taguig at least 2x a month
  • Can start ASAP

Desired Characteristics:

  • Intermediate working knowledge of SAP ECC, especially Project Systems, Sales & Distribution, Customer Service modules
  • Excellent customer service, interpersonal, communication, time management and organizational skills
  • Strong troubleshooting, problem solving and creative thought processing skills
  • Ability to multi-task, coordinate, and plan daily workload
  • Proven ability to produce results
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