Bilingual Support Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative

We are seeking a skilled and customer-focused representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for handling inbound and outbound calls in a professional manner.

This role requires excellent communication skills, both written and verbal, as well as the ability to type at a rate of 20+ words per minute. You will also need to have basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with Windows operating systems.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
Benefits:

We offer a comprehensive benefits package that includes HMO coverage plus dependent, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, employee shuttle services, company retreats and off-site events.

Career Growth:

We believe in investing in our employees and providing opportunities for growth and development. Our team members enjoy opportunities for advancement, promotions, and recognition.

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