Bilingual Technical Support Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $108,000
Job Summary

Mandarin Technology Support - (Mandarin Bilingual Support) role. Manage and resolve inquiries, advocate for clients, troubleshoot connectivity issues.

  • Take full ownership of inquiries via phone, email, and internal case transfer.
  • Document and follow up on all inquiries accurately.
  • Advocate on behalf of clients to ensure their needs are met when working with business partners.
  • Escalate issues timely following defined escalation procedures.
  • Troubleshoot client connectivity issues, processing failures, and transactional inquiries.
  • Proactively address processing errors or platform changes with clients and internal partners.
  • Monitor the group mailbox and assign email inquiries requiring investigation.
  • Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
Responsibilities

Partner with leadership, team members, and business partners to resolve client issues and meet business goals.

  • Support the development and maintenance of policies, procedures, and training materials.
  • Develop business and application knowledge to ensure continued effectiveness in the role.
Requirements

Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.

  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
  • Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
  • Maintain awareness of multiple work streams simultaneously.
About This Role

J.P. Morgan's Global Banking business is a large wholesale banking client franchise. Commercial Banking provides credit and financing, treasury and payment services, international banking, and related services.

Benefits

JPMorganChase values diversity and inclusion and is an equal opportunity employer. We provide reasonable accommodations for applicants and employees with religious practices, beliefs, or disability needs.

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