Customer Support Associate Lead

2 days ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time
About Our Retail Account Team
Fair Trade Outsourcing's retail account team is dedicated to delivering exceptional customer experiences. We're looking for a skilled Customer Service Representative to join our team and help us achieve our goal of providing outstanding service to our customers.

Key Responsibilities
The Customer Service Representative will be responsible for handling various customer requests, including back orders, billing inquiries, cancellations, and returns. They will also provide basic tech support and warranty information, and work closely with our manufacturer partners to resolve product issues.

Requirements
We are seeking a candidate with a minimum of 6 months of customer service experience, prior knowledge of retail operations or similar order processing systems, and strong communication skills. The ideal candidate will be a quick learner who can pay attention to detail, work well in a team, and possess a positive attitude and desire to help customers.

Our Company Culture
Fair Trade Outsourcing values teamwork, innovation, and customer satisfaction. We offer a dynamic work environment that encourages collaboration, creativity, and growth. Join our team and be part of a company that is committed to making a difference in the lives of our customers.

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