Retail Account Service Professional

2 days ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time
Company Overview
Fair Trade Outsourcing is a leading provider of retail services, dedicated to delivering exceptional customer experiences. Our team is passionate about helping customers find the products they need, and we're looking for a skilled Customer Service Representative to join our retail account team.

Job Description
The Customer Service Representative will be responsible for handling back orders, billing inquiries, cancellations, and returns, as well as providing basic tech support and warranty information. They will work closely with our manufacturer partners to resolve product issues and provide excellent customer service.

Required Skills and Qualifications
We are seeking a candidate with a minimum of 6 months of customer service experience, prior knowledge of retail operations or similar order processing systems, and strong communication skills. The ideal candidate will be a quick learner who can pay attention to detail, work well in a team, and possess a positive attitude and desire to help customers.

Benefits
Fair Trade Outsourcing offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and innovation.

Key Responsibilities:
  • Handle back orders, billing inquiries, cancellations, and returns
  • Provide basic tech support and warranty information
  • Work closely with manufacturer partners to resolve product issues
  • Communicate effectively with customers to resolve concerns


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