Sales and Support Team Member

1 day ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time
Helping Customers Find What They Need
Fair Trade Outsourcing is a leading provider of retail services, dedicated to delivering exceptional customer experiences. Our team is passionate about helping customers find the products they need, and we're looking for a skilled Customer Service Representative to join our retail account team.

Key Responsibilities
The Customer Service Representative will be responsible for handling various customer requests, including back orders, billing inquiries, cancellations, and returns. They will also provide basic tech support and warranty information, and work closely with our manufacturer partners to resolve product issues.

What You'll Bring
We are seeking a candidate with a minimum of 6 months of customer service experience, prior knowledge of retail operations or similar order processing systems, and strong communication skills. The ideal candidate will be a quick learner who can pay attention to detail, work well in a team, and possess a positive attitude and desire to help customers.
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