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Editorial Desk Management Executive

1 week ago

Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time
A Day in the Life

As the Editorial Helpdesk Lead, your day will be filled with:

  • Reviewing incident reports and service metrics.
  • Conducting a brief team meeting to discuss priorities and ongoing issues.
  • Monitoring real-time helpdesk performance and adjusting staffing as needed.
  • Responding to escalated customer complaints, providing high-level support.

You will also collaborate with the editorial team to address content-related queries and analyze trending issues to develop proactive solutions.