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Service Desk Operations Manager

1 week ago

Manila, National Capital Region, Philippines GROW Inc Full time
Role Summary

We're seeking a highly motivated Service Desk Analyst to join our team. As a key member of our Service Desk team, you'll be responsible for defining and ensuring stakeholder issues are addressed.

Key Responsibilities
  1. You'll analyze customer/stakeholder problems and requirements, providing first-line investigation and diagnosis.
  2. You'll work effectively with DevOps teams to ensure a robust process is in place for system monitoring.
  3. You'll contribute to the creation and maintenance of support documentation.
Requirements
  • Prior experience as a Service Desk Analyst or similar role
  • Strong communication skills, able to collaborate and communicate effectively with customers and stakeholders
  • Excellent analytical and problem-solving skills
  • Experience with Jira Service Desk
  • Prior Financial Services industry experience