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Help Desk Manager

1 week ago

Manila, National Capital Region, Philippines K2 Staffing, LLC Full time

Job Description

The IT Service Desk Manager at K2 Staffing, LLC is responsible for providing exceptional technical support to clients. This role requires strong leadership skills, technical expertise, and excellent communication abilities.

Duties and Responsibilities:

  • Manage ticket flow to ensure timely resolution of client issues.
  • Collaborate with technicians to resolve complex technical problems.
  • Provide regular updates to clients on service timeframes and progress.
  • Document all client interactions and ticket resolutions.

Requirements:

  • Proven experience in technical support and help desk management.
  • Advanced computer skills and knowledge of operating systems and network administration.
  • Strong written and verbal communication skills.
  • Ability to work effectively in a fast-paced environment.