Technical Support Specialist

21 hours ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱3,500 - ₱6,000

We are seeking a highly skilled Technical Support Specialist to join our team. This role requires a strong background in technical support and customer service.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat, providing technical assistance and support
  • Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions
  • Document all interactions with customers in our ticketing system, ensuring accurate records of issues and resolutions
  • Collaborate with other technical support team members and escalate issues when necessary to ensure timely resolutions
  • Assist in creating and updating user manuals, FAQs, and other help documentation to improve the customer experience
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
  • Gather customer feedback and provide insights to help improve our products and services
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
  • Proven experience in a technical support or customer service role
  • Strong troubleshooting skills and the ability to understand technical concepts quickly
  • Excellent communication skills, both written and verbal, with a focus on customer satisfaction
  • Ability to work independently and handle multiple tasks in a fast-paced environment
  • Familiarity with ticketing systems and remote support tools
  • Basic understanding of networking principles and software installation processes
About Us:

We offer a dynamic and multicultural work environment where you can grow and develop your skills. Our team is passionate about delivering exceptional customer experiences.

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