Remote Customer Experience Professional

6 days ago

Sorsogon, Bicol, Philippines beBeeCareer Full time $30,000 - $50,000
Job Title

Customer Service Representative

Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry.

We are looking for enthusiastic Customer Service Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

Our ideal candidates are highly motivated and dedicated individuals who possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package, including:

  • HMO coverage plus a dependent

Rice allowance

Clothing allowance

Laundry allowance

Meal allowance

Performance bonuses

Loyalty bonuses

Frequent disinfection and fogging of workplace

Employee shuttle services

Company retreats and off-site events

Opportunities for growth and promotion

Why Choose MCI

We take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. We strive to create an environment where every employee feels valued and supported.

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