Customer Experience Representative

6 days ago

Sorsogon, Bicol, Philippines beBeeCUSTOMER Full time $15,000 - $22,500

We are seeking a skilled CUSTOMER EXPERIENCE REPRESENTATIVE to join our team. In this role, you will be the primary point of contact for customers, handling inquiries and issues via phone, email, and chat.

About the Job:

This is a remote customer service job that requires strong communication and problem-solving skills. As a customer experience representative, you will work with a variety of clients, including e-commerce stores, to provide top-notch support and help drive sales conversion.

Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Handle inbound calls, emails, and chats in a timely and professional manner
  • Resolve customer complaints and issues efficiently and effectively
  • Work collaboratively with the team to achieve individual and team goals
  • Stay up-to-date with product knowledge and company information to provide accurate answers to customer questions

Requirements:

  • At least two years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with CRM software and e-commerce platforms
  • Strong problem-solving and critical thinking skills

Benefits:

  • Competitive hourly rate
  • Flexible, remote work schedule
  • Paid training and ongoing support
  • Opportunities for career growth and advancement

What We Offer:

  • A stable and supportive work environment
  • The opportunity to work with a variety of clients and products
  • A competitive compensation package
  • Ongoing training and development opportunities

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