Customer Experience Champion

7 days ago


Taguig, National Capital Region, Philippines Helloconnect Full time

About Us

HelloConnect is a subsidiary of HelloFresh, founded to address the challenges faced in customer care. We leverage our extensive experience in developing tailored solutions to serve high-growth companies.

Our business is located in Manila, Philippines, and we are making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Main Purpose of the Job

We are looking for someone who has a proven track record of delivering first-class customer service across multiple channels, including phone calls, live chat, and email. You will support our customers throughout the full journey, from order process to delivery success.

Responsibilities and Duties

  1. Deliver high-quality customer service via telephone, email, and live chat.
  2. Achieve and surpass service targets.
  3. Schedule bookings over the phone and via online channels.
  4. Actively monitor orders through to completion and identify potential delays or difficulties.
  5. Liaise with couriers and their representatives to resolve customer issues and improve the experience.
  6. Provide proactive recommendations to enhance the customer experience.
  7. Contribute to the growth of our fast-paced start-up.

Required Skills and Qualifications

  1. 2+ years customer service experience, dealing with multiple contact channels.
  2. Experience dealing with couriers and customs clearance is desirable.
  3. A positive and resilient individual who excels at all forms of communication.
  4. An engaging personality with the ability to connect and empathize with people from all backgrounds.
  5. A creative and resourceful problem solver with tons of initiative.
  6. Excellent communication and interpersonal skills.
  7. 13-a Visa/Working Permit for foreign candidates (preferred).


  • Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    We're on the hunt for a Customer Experience Champion to join our innovative team at iOPEX Technologies! As a Technical Support Specialist, you'll be instrumental in shaping our customers' perceptions of our brand.Key ResponsibilitiesYour key responsibilities will include:Identifying and resolving technical issues through proactive communication and...


  • Taguig, National Capital Region, Philippines Bill Gosling Outsourcing - Philippines Full time

    Job DescriptionWe are seeking a skilled Customer Experience Manager to join our team at Bill Gosling Outsourcing - Philippines. As a key member of our organization, you will play a crucial role in ensuring that our customers receive the highest level of service.Your primary responsibility will be to assess the quality of our associates' interactions with...


  • Taguig, National Capital Region, Philippines GCash Full time

    We're on a mission to create innovative financial solutions that make a meaningful impact on people's lives. As a Sr. AI Product Owner, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.About This OpportunityThis is an exciting chance to join our team and contribute to our vision of creating a better future...


  • Taguig, National Capital Region, Philippines Satellite Office Full time

    About the JobWe are looking for a highly skilled Martech Lead to join our team at Satellite Office. The ideal candidate will have expertise in Braze marketing platform; Braze Certification preferred.The Martech Lead will lead a team of Martech specialists to continuously deliver our Email BAU program; as well as targeted Loyalty & CRM marketing campaigns...


  • Taguig, National Capital Region, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionCustomer Experience Sr....


  • Taguig, National Capital Region, Philippines EasyCall Communications Philippines Full time

    EasyCall Communications Philippines is a leading provider of telecommunications services, and we are seeking a Customer Service Liaison to join our team. In this role, you will act as a customer champion for Tech and Data Products and Services, responding to customer emails and requests promptly and effectively.We require a graduate of any Business...


  • Taguig, National Capital Region, Philippines Helloconnect Full time

    HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing tailored solutions, our offerings are hyper-focused on serving high-growth companies.HelloFresh is a global leader in delivering meal kits and grocery boxes straight to customers' doorsteps. Our...


  • Taguig, National Capital Region, Philippines General Motors Full time

    Role Description:The GBS Fraud, Loss Prevention, and Compliance Team is seeking a Risk Analysis and Compliance Specialist - Financial Integrity Champion to join their team. This individual will play a crucial role in assessing and mitigating potential revenue leakage and fraudulent activities involving OnStar services and Global Connected Customer...


  • Taguig, National Capital Region, Philippines GCash Full time

    Join GCash, a pioneer in the FinTech industry, as a Usage Manager and contribute to shaping the future of financial services in the Philippines. This exciting role requires a strategic thinker who can lead regional marketing campaigns to drive growth and expansion.You will work closely with our Products Team to develop and execute customer-centric features...


  • Taguig, National Capital Region, Philippines Luxasia Group Full time

    Luxasia Group champions diversity, equity, and inclusion, striving to build a One Team of talents that reflects the richness of communities in our operating markets.We believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential.The Regional Visual Merchandising Manager is essential to...


  • Taguig, National Capital Region, Philippines GCash Full time

    Customer Experience Director RoleWe are looking for an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences through our consumer lending products.ResponsibilitiesCross-Functional Collaboration:Foster strong relationships with cross-functional teams to ensure seamless execution of customer experience...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    HCLTech is looking for an experienced Customer Experience Strategist to drive our CX Program forward.About the RoleOnboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis.Design new and innovative customer interactions and touchpoints to enhance and differentiate...


  • Taguig, National Capital Region, Philippines ACMobility Full time

    ACMobility Taguig, National Capital Region, PhilippinesCustomer Experience SpecialistAbout the role:This role is responsible for establishing customer service experience processes, implementation, and monitoring compliance. A key focus of this position is to elevate the BYD Customer Journey, ensuring it stands out from other brands and providing a unique and...


  • Taguig, National Capital Region, Philippines Best Reliable Resources Full time

    About the RoleWe are seeking an experienced professional to oversee and optimize our customer service operations at Best Reliable Resources. In this full-time role, you will be responsible for ensuring an exceptional experience for our valued clients.Key Responsibilities-Manage and motivate a team of customer service representatives, providing coaching,...


  • Taguig, National Capital Region, Philippines We Search @ Searchers & Staffers Corp. Full time

    We Search @ Searchers & Staffers Corp. is seeking a Customer Experience Liaison to maintain a positive and professional attitude towards customers at all times, ensuring seamless customer experience.Provide prompt and efficient customer support through multiple channels while maintaining a high level of professionalism.Address customer issues and complaints...


  • Taguig, National Capital Region, Philippines Michael Page Full time

    Job DescriptionThe role of the Customer Experience Manager is to lead and manage a customer service team, responsible for delivering exceptional customer experiences across various channels. Key responsibilities include handling customer inquiries, resolving complaints, and implementing customer service policies and procedures.A successful candidate will...


  • Taguig, National Capital Region, Philippines GrowthFN Sdn Bhd Full time

    Operations Leadership RoleWe are seeking an experienced Operations Leadership professional to join our team at GrowthFN Sdn Bhd. In this role, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.Key ResponsibilitiesLeading a team of customer service representatives to...


  • Taguig, National Capital Region, Philippines J&B Services Full time

    About J&B Services:">We are a leading provider of Customer Experience (CX) Solutions and Services, committed to delivering exceptional support to our clients.Job Summary:">The Chat Sales Specialist will be responsible for engaging with customers via chat, providing information, and identifying sales opportunities. They will work collaboratively with...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    Customer Experience Manager (CX)Job DescriptionThe ideal CX Manager is an experienced customer experience professional with a program/project management background, excellent communication skills, and deep empathy for our customer's everyday struggles and challenges. S/he will lead engagement activities including onboarding to the CX Program, defining, and...


  • Taguig, National Capital Region, Philippines NICE Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving the strategic direction of client accounts and identifying opportunities for growth.You will work closely with our sales, customer success, and development teams to design and build perfect...