Learning Experience Developer
1 week ago
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing tailored solutions, our offerings are hyper-focused on serving high-growth companies.
HelloFresh is a global leader in delivering meal kits and grocery boxes straight to customers' doorsteps. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description:- Create and refine high-quality learning content for our staff and produce materials for our trainers to roll out for all international markets.
- Develop resources covering topics such as Customer Service, Retention, Product and System Training, and Technical Training.
- Be a champion of using best practices to ensure the creation of materials such as Slide Packs, Facilitator Guides, and E-Learning materials.
- Focus on creating and maintaining Onboarding Programs, upskilling, and Cross-Training materials.
- Conduct train-the-trainer sessions for our training lead and team members and work closely with them to ensure feedback is implemented before final rollout.
- Design and develop all training requirements across all international markets.
- Evaluate training rollouts to identify areas of improvement within both agents and materials.
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