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Risk Analysis and Compliance Specialist

3 weeks ago

Taguig, National Capital Region, Philippines General Motors Full time

Role Description:

The GBS Fraud, Loss Prevention, and Compliance Team is seeking a Risk Analysis and Compliance Specialist - Financial Integrity Champion to join their team. This individual will play a crucial role in assessing and mitigating potential revenue leakage and fraudulent activities involving OnStar services and Global Connected Customer organization.

About the Role

The successful candidate will work closely with the Team Leader and Supervisor to identify people, process, and technology issues, leading and participating in continuous improvement, quality improvement, and operational excellence initiatives.

Key Responsibilities
  • Complete daily transactions workload as assigned within agreed service levels.
  • Ensure productivity targets and service level requirements are achieved.
  • Identify potential losses and implement strategies to avoid them.
  • Investigate suspicious account activity and cases that create loss exposure to the business unit.
  • Identify fraudulent customer/advisor behaviors and present findings to management.
  • Create, maintain, and comply with standard operating procedures.
  • Execute special projects and perform other duties assigned.
  • Process OnStar member subscriptions within agreed service levels, including resolution of exceptions and issues involving subscription renewals.
  • Investigate and process credit card chargeback cases.
  • Maintain confidentiality of all customer information.
  • Collaborate with the Team Leader and Supervisor in identifying people, process, and technology issues.
  • Lead and participate in continuous improvement, quality improvement, and operational excellence initiatives.
  • Support General Motors Business Initiatives on transformation and alignment activities.
  • Act as a subject matter expert and back-up for all processes.
  • Develop proactive plans to avoid potential problems and take ownership of issues when they arise.
  • Investigate and resolve customer billing issues and escalation, credit card, and electronic payment disputes.
  • Audit customer transactions to identify fraudulent activities committed by Advisors, OnStar Members, or Dealerships.
  • Audit customer transactions to verify adjustments, refunds, and ensure no revenue leakage.
  • Resolve customer issues within existing service level agreements.
  • Interact with customers and banks to validate information.
  • Identify and communicate new fraud scenarios, process gaps, and improvements during ongoing execution of responsibilities.
  • Execute investigation plans, review relevant information, analyze evidence, conduct research, and present results to management.
  • Collaborate with internal and external partners to recommend actions to mitigate losses and provide a positive customer experience.